Returns Policy
Thanks for visiting Decksaver.com
We know that sometimes you might change your mind about a purchase – and that’s absolutely fine with us. We are more than happy for you to return items that you order from the website.
If you decide you no longer want a purchase, you may return the item(s) to us for a refund. The return must be dispatched back to us at Decksaver HQ, no later than 14 days from the day you received the goods (which is the date that UPS tracking confirms to us as the delivery date). Once the 14 days has elapsed, we are no longer able to accept a return.
To be eligible for a refund, the item(s) must be unopened, still in the original packaging and unused. Items not in this condition may be eligible for a partial refund (see below).
How to Return an Unwanted Item
If you decide you would like to return an item, please contact us below via our web form, selecting the Returns subject header. You must state the item you wish to return and the relevant order number received from us via email on the date of purchase.
Once we have accepted and confirmed your return via email, we will give you instructions as to how to return your package. You will need to include your full name, address and order number and any reference number we may issue you with, inside the package.
Decksaver reserves the right to charge a restocking fee of up to 10% of the initial item cost (inc. shipping) per item returned.
Packages should be sent to the following address:
RETURNS DEPARTMENT,
Decksaver,
Units 1-5 Felnex Square,
Felnex Industrial Estate,
Leeds,
LS9 0ST, United Kingdom
You are responsible for paying for the shipping costs to return your item and these costs are non-refundable. We recommend using a tracked service and ensuring the item is fully insured, as we cannot process any refunds without physical receipt of goods. Any shipping fees, Custom’s/import duties and/or taxes are the responsibility of the Customer and should be paid at the time of shipping.
Sale items are excluded from this Returns Policy.
We are only able to accept returns made from the Decksaver.com website. Proof of purchase will be required to process the return.
Refunds (where applicable)
Once we receive your return, we aim to inspect and process any refund within 48 hours.* We will send you an email to notify you that we have received your returned item.
If your item is returned as new and still in original packaging and there are no additional fees to be paid (excess shipping, Customs charges, import duties etc) we will issue a full refund.
Should your return not meet these conditions, we will deduct any associated costs from the total refund amount.
Once the refund is approved/rejected and refund amount is calculated, we will notify you via email and process the payment back to your original method of payment. This should normally take less than 48 hours.
Late or missing refunds
If you haven’t received a refund within 7 working days of your email from us confirming the refund, please check your account again. Then contact your credit card company, bank or payment provider if the payment is still not showing. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@decksaver.com.
Recycling Returns
Decksaver covers are made from super-strong polycarbonate, so we don’t see many broken covers or orders for replacements. Should you no longer need any of your covers, we will happily take them back and ensure they are recycled into new plastic parts like rulers, pencils or garden equipment. To say ‘thanks’ for recycling, we will be pleased to offer you 20% off your next order on Decksaver.com. If you wish to return an item, please contact us here via our web form, selecting the Returns subject header.
Damaged Or Missing Items
Should you receive an incorrect item or order from us, or an item is damaged, please contact us to let us know via the web form using the Returns subject title. This must be done within 7 days from receipt of your goods.
We will make contact with you and inform you of next steps. Photographs of any damaged goods or packaging may be required.
We will issue the correct or replacement item and ask for you to return the incorrect/ damaged item, for which we will bear the shipping cost and any Custom’s/import duties, fees or taxes. We may send you a pre-paid address and shipping label, or we will ask you to pay for the shipping/fees and we will process the refund to the amount on the receipt that you must send to us via email.
You will need to include your full name, address and order number and any reference number we may issue you with, inside the package. Please ship to the following address:
RETURNS DEPARTMENT
Decksaver,
Units 1-5 Felnex Square,
Felnex Industrial Estate,
Leeds,
LS9 0ST, United Kingdom
Should an item be missing from your order, please contact us via the web form as above and we will issue a replacement item, which will be shipped free of charge.
* During the COVID-19 epidemic and in line with Government guidelines, we may hold your goods in quarantine for a minimum of 72 hours before checking and issuing a refund.
Refusal of Your Order
Should you refuse to accept any Decksaver order, for example, because of any import duties and taxes, we will only be able to refund you once the unwanted package has been returned to us and deemed acceptable for restocking.
Once the item is restocked, we will refund the amount of the cover, less any shipping and duty and taxes costs charged to the business.